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Trans-Siberian Tickets Reservation - no answer yet!

 
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CRebelo
Just Starting


Joined: 19 Jul 2005
Posts: 5
Location: Portugal
PostPosted: Tue Jul 19, 2005 5:48 pm    Post subject: Trans-Siberian Tickets Reservation - no answer yet! Reply with quote
Trans-Siberian: from the 6th to the 21st of Aug
Moscow - Novosibirsk -Irkutsk - Ulan-Ude - Ulan-Bataar - Beijing
Question Tickets Reservation Reply

Hi,

I have maden a reservation on the 6th of July, for two persons, through this site (from the email carlarebelo@sapo.pt), and till now I've got no confimation yet!! And as you say, I should have it in 24 hours...

I have called to your services several times (ext. 4231), have insisted to get an urgent answer, however nothing yet...

Please, let me know what I should do.
Today is 19th of July and I have flight to Moscow on the next 3rd of August...

Regards,
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Anya
Lounge Lizard


Joined: 19 Feb 2004
Posts: 157
PostPosted: Tue Jul 19, 2005 5:57 pm    Post subject: Reply with quote
you might have better luck contacting the service provider directly:
http://www.waytorussia.net/OurTeam/Partners.html
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CRebelo
Just Starting


Joined: 19 Jul 2005
Posts: 5
Location: Portugal
PostPosted: Tue Jul 19, 2005 6:11 pm    Post subject: Trans-siberian Tick Reserv - no answer yet! Reply with quote
Thank you for your information.
I already sent them a message.

I'll be waiting for an answer till tomorrow.

Regards,
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CRebelo
Just Starting


Joined: 19 Jul 2005
Posts: 5
Location: Portugal
PostPosted: Tue Jul 19, 2005 6:15 pm    Post subject: Trans-Siberian Tickt Reserv - no answer yet! Reply with quote
I got this reply:

Quote:

You have an outdated e-mail, sorry, if it's our fault.

If you would like to ask a question about train tickets for Russia, please, do so at Way to Russia Talk Lounge forums at http://waytorussia.net/TalkLounge/

If you need to book a train ticket online, you can do it through our advertisers at http://waytorussia.net/Services/TrainTickets.html

Thank you!

Way to Russia Guides
http://waytorussia.net


Question So I return to the same point... What I should do? Question

Regards,
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Anya
Lounge Lizard


Joined: 19 Feb 2004
Posts: 157
PostPosted: Tue Jul 19, 2005 6:29 pm    Post subject: Reply with quote
call the service provider.
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CRebelo
Just Starting


Joined: 19 Jul 2005
Posts: 5
Location: Portugal
PostPosted: Tue Jul 19, 2005 6:41 pm    Post subject: Trans-Siberain Tickt Reserv - no answer yet Reply with quote
Sorry, but it didn't work as well.
I have tried many times.
I have tried right now again. I dial the extension which is indicated on the site and nothing happens... and the call goes down...

That's why I am worried...

Question Do you have other suggestion?

Thank you,
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Anya
Lounge Lizard


Joined: 19 Feb 2004
Posts: 157
PostPosted: Tue Jul 19, 2005 6:56 pm    Post subject: Reply with quote
Train Ticket Reservation Service:
Service provider: Russian Railways | Service operator: TrainLine.Ru | Contacts: traintickets@waytorussia.net or +7 095 411-9-401 ext 1234

This one?

If not, I guess the service is down. I can't help you further. I am just a moderator of this forum only.
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CRebelo
Just Starting


Joined: 19 Jul 2005
Posts: 5
Location: Portugal
PostPosted: Tue Jul 19, 2005 7:08 pm    Post subject: Trans-Siberian Tickt Reserv - no answer yet! Reply with quote
Thank you.
Yes, those contacts you have sent me are the ones I got and I have tried to contact... without any answer.

I understand your position but this kind of things shouldn't happen. Gives you (your services) a bad image.

Your site (way to Russia) seems to me very good. But it's bad when some services break our expectations. For example this one, regarding the tickets reservation (they promise an answer in 24h!!!; I am waiting since 6th of July!!!).

If you can get a clue in order I can solve this problem, even later or tomorrow, please, let me know.

Thank you again for your cooperation. Smile
Regards,
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Anya
Lounge Lizard


Joined: 19 Feb 2004
Posts: 157
PostPosted: Tue Jul 19, 2005 7:13 pm    Post subject: Reply with quote
Try sending user WayToRussia a private message regarding your problem. While he may not be able to tend to your problem, this may serve as useful feedback in improving future services.

I'm sorry to hear about your problem. I hope you will be able to find another service. You can post your specific questions in the Trans-Siberian section of this forum and wait for someone to answer.
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deskware7
Frequent Guest


Joined: 07 Jun 2004
Posts: 67
PostPosted: Tue Jul 19, 2005 10:12 pm    Post subject: Reply with quote
http://www.russiangirlfriday.com/trans-siberian.htm

Contact Olesya, she may be able to help you.
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