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Trans-Siberian Tickets Reservation - no answer yet!

Way to Russia Talk Lounge Forum Index -> Way to Russia Feedback

Author	Message
CRebelo Just Starting Joined: 19 Jul 2005 Posts: 5 Location: Portugal	Posted: Tue Jul 19, 2005 5:48 pm    Post subject: Trans-Siberian Tickets Reservation - no answer yet! Trans-Siberian: from the 6th to the 21st of Aug Moscow - Novosibirsk -Irkutsk - Ulan-Ude - Ulan-Bataar - Beijing Tickets Reservation Reply Hi, I have maden a reservation on the 6th of July, for two persons, through this site (from the email carlarebelo@sapo.pt), and till now I've got no confimation yet!! And as you say, I should have it in 24 hours... I have called to your services several times (ext. 4231), have insisted to get an urgent answer, however nothing yet... Please, let me know what I should do. Today is 19th of July and I have flight to Moscow on the next 3rd of August... Regards,
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Anya Lounge Lizard Joined: 19 Feb 2004 Posts: 157	Posted: Tue Jul 19, 2005 5:57 pm    Post subject: you might have better luck contacting the service provider directly: http://www.waytorussia.net/OurTeam/Partners.html
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CRebelo Just Starting Joined: 19 Jul 2005 Posts: 5 Location: Portugal	Posted: Tue Jul 19, 2005 6:11 pm    Post subject: Trans-siberian Tick Reserv - no answer yet! Thank you for your information. I already sent them a message. I'll be waiting for an answer till tomorrow. Regards,
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CRebelo Just Starting Joined: 19 Jul 2005 Posts: 5 Location: Portugal	Posted: Tue Jul 19, 2005 6:15 pm    Post subject: Trans-Siberian Tickt Reserv - no answer yet! I got this reply: Quote: You have an outdated e-mail, sorry, if it's our fault. If you would like to ask a question about train tickets for Russia, please, do so at Way to Russia Talk Lounge forums at http://waytorussia.net/TalkLounge/ If you need to book a train ticket online, you can do it through our advertisers at http://waytorussia.net/Services/TrainTickets.html Thank you! Way to Russia Guides http://waytorussia.net So I return to the same point... What I should do? Regards,
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Anya Lounge Lizard Joined: 19 Feb 2004 Posts: 157	Posted: Tue Jul 19, 2005 6:29 pm    Post subject: call the service provider.
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CRebelo Just Starting Joined: 19 Jul 2005 Posts: 5 Location: Portugal	Posted: Tue Jul 19, 2005 6:41 pm    Post subject: Trans-Siberain Tickt Reserv - no answer yet Sorry, but it didn't work as well. I have tried many times. I have tried right now again. I dial the extension which is indicated on the site and nothing happens... and the call goes down... That's why I am worried... Do you have other suggestion? Thank you,
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Anya Lounge Lizard Joined: 19 Feb 2004 Posts: 157	Posted: Tue Jul 19, 2005 6:56 pm    Post subject: Train Ticket Reservation Service: Service provider: Russian Railways | Service operator: TrainLine.Ru | Contacts: traintickets@waytorussia.net or +7 095 411-9-401 ext 1234 This one? If not, I guess the service is down. I can't help you further. I am just a moderator of this forum only.
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CRebelo Just Starting Joined: 19 Jul 2005 Posts: 5 Location: Portugal	Posted: Tue Jul 19, 2005 7:08 pm    Post subject: Trans-Siberian Tickt Reserv - no answer yet! Thank you. Yes, those contacts you have sent me are the ones I got and I have tried to contact... without any answer. I understand your position but this kind of things shouldn't happen. Gives you (your services) a bad image. Your site (way to Russia) seems to me very good. But it's bad when some services break our expectations. For example this one, regarding the tickets reservation (they promise an answer in 24h!!!; I am waiting since 6th of July!!!). If you can get a clue in order I can solve this problem, even later or tomorrow, please, let me know. Thank you again for your cooperation. Regards,
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Anya Lounge Lizard Joined: 19 Feb 2004 Posts: 157	Posted: Tue Jul 19, 2005 7:13 pm    Post subject: Try sending user WayToRussia a private message regarding your problem. While he may not be able to tend to your problem, this may serve as useful feedback in improving future services. I'm sorry to hear about your problem. I hope you will be able to find another service. You can post your specific questions in the Trans-Siberian section of this forum and wait for someone to answer.
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deskware7 Frequent Guest Joined: 07 Jun 2004 Posts: 67	Posted: Tue Jul 19, 2005 10:12 pm    Post subject: http://www.russiangirlfriday.com/trans-siberian.htm Contact Olesya, she may be able to help you.
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