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Way to Russia Talk Lounge
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ErikG
Just Starting
Joined: 06 Jun 2008
Posts: 2
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 Posted: Fri Jun 06, 2008 6:54 pm Post subject: Advice about train tickets and Intergroup |
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Hereby I want to ask for some advice about how to handle the following. I have ordered and paid through way to russia train tickets to St. Petersburg for wednesday the 10th of June. These tickets were supposed to be delivered to me in Moscow today by Intergroup. However, I have not received the tickets and also I have not been able to contact Intergroup (phone temporarily out of service and no replies to e-mails). I have read some earlier posts about problems with Intergroup (and Connect Russia before), but also I have successfully ordered and received tickets from Intergroup twice the last months myself so I am not sure what the current status is. What do you think of:
- The chances of a response from Intergroup?
- The chances of receiving the tickets before Tuesday?
- The possibilities of ordering tickets in any other way before Tuesday (I don't speak Russian)?
Note: I have just seen that it is currently not possible anymore to select Intergroup on the way to russia site. What does this mean? And why was Intergroup recommended as the best option before? |
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Inter Group
Frequent Guest
Joined: 02 Jun 2008
Posts: 27
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| Posted: Fri Jun 06, 2008 8:32 pm Post subject: |
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Unfortunately Garantpost was failed to pick up your train tickets from our office yesterday, and to delivered them today. Courier was at our office only two hours ago, so your train tickets will be delivered tomorrow during the day.
Please accept our apologies for this situation, but we deliver only by Garantpost, so we were not able to send your train tickets to you yesterday by other delivery company. If this situation not suit you we can cancel your order and refund you your full payment immediately.
P.S.: In last week we can't to understand why some clients before contacting us, make the posts on this forum. And after discuss with danbrew that we so bad, they contact us the first time, only after this they contact us and ask what happened! Why you didn't want firstly to contact us and ask what the status of your order, receive the answer from us, and only after this if you will have some claims, post them here? |
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ErikG
Just Starting
Joined: 06 Jun 2008
Posts: 2
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| Posted: Sat Jun 07, 2008 4:32 pm Post subject: |
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| Hereby I want to inform everybodoy that I have received the tickets from Inter Group. Also, I must say that other posts on this forum made me worry yesterday and made me post my original message. Two previous times I have booked train tickets through Inter Group without any problems. This time however, it took some more time before receiving an offer. And after the tickets were not delivered yesterday and I wasn't able to contact Inter Group by telephone, I started to search for messages on this forum and found some bad experiences. As a result I took the decision to also post a message. In hindsight this wasn't necessary because I recieved a reply to my e-mail message a few hours later and I received the tickets today. My conclusion is that Inter Group is a company that people can trust, but also that Inter Group should communicate better in case the delivery of tickets is delayed (by doing that their customers will be more satisfied and less tempted to post messages on a forum etc.). Hopefully I have hereby provided a balanced view. |
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Eibhlin
Just Starting
Joined: 22 Apr 2008
Posts: 2
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| Posted: Thu Jun 26, 2008 10:25 am Post subject: |
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| I had just purchased train tickets with Inter-group when I read some of the messages on this forum and became somewhat anxious. I would like to reassure anyone in a similar situation that although my tickets were delivered later than originally expected, they were delivered several days in advance of travelling, and that Alexander at Inter-group responded promptly to my (numerous) emails. |
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danbrew
WayToRussified
Joined: 10 Nov 2005
Posts: 333
Location: Chicago, IL
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| Posted: Thu Jun 26, 2008 3:05 pm Post subject: |
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| Inter Group wrote: | | P.S.: In last week we can't to understand why some clients before contacting us, make the posts on this forum. And after discuss with danbrew that we so bad, they contact us the first time, only after this they contact us and ask what happened! Why you didn't want firstly to contact us and ask what the status of your order, receive the answer from us, and only after this if you will have some claims, post them here? |
It's called a Ponzi scheme. Some people will have good experiences, many will not. Do you really want to be the guy that discovers you really aren't going to get train tickets many months after paying Alexander and planning other aspects of your trip? Yeah, that would suck. Oh wait, it happened to me - it did suck.
You know the ONE time that Alexander has referenced me (danbrew) since he was unable to provide tickets, or, strangely enough, unable to refund the $1100 I paid him way back in April (purchase) of 2007 and August (intended trip) of 2007? Right here, right now. This is the first time that Alexander has EVER referenced the "danbrew situation" since he told me that he would refund my money.
Do yourself a favor - if you're considering purchasing tickets from Integroup/Connect Russia/Alexander, search for posts using one of those three words. Or search for "danbrew" and read my experiences. I started being very fair - heck, I even defended Alexander in some initial posts because I had received tickets from him for a prior trip. My warning to all potential Intergroup customers is that when things start to go bad, Alexander doesn't know how to handle it and would instead prefer to keep your money rather than offer an apology or a refund.
Not once has Alexander reached out to me to explain the situation. I find it ludicrous that he would attempt to use my Intergroup bashing here on Way To Russia to justify why he cannot provide the most basic of customer services skills to other customers.
Buying train tickets for a Russian trip isn't like other types of travel. If you reserve a rental car in Paris and the car isn't available when you arrive, you simply move over to Avis or Hertz and get another car. The same with hotels. But trains? You're either on a train or you're not. Most of us do not have the language skills to be able to address a reschedule on the trains in a timely fashion. Coupled with the fact that there are visas issues and you most likely have firm dates for your airfare, there is no room for substandard service in this business.
Note - I don't know Alexander personally and have no vendetta against he or his business. I am simply providing an overview of my experiences. If you're reading this post, you may think that I'm over the top and am bashing on Alexander/Connect Russia/Intergroup for some mean spirited reason or some stupid internet squabble. I assure you, this is not the case.
Read this...
http://www.waytorussia.net/TalkLounge/conversation9822.html&highlight=
http://www.waytorussia.net/TalkLounge/conversation9197.html&highlight=
This is something I said back on November 19, 2007:
| Quote: | | I really want to say that I don’t think Alexander is a crook – sure, a lousy businessman, but a crook? I’d rather not think that about somebody – especially somebody who has delivered for me in the past. I just can’t say what’s going on with the money situation and it makes me very uncomfortable. I really can’t speculate as to what might be happening, but I do know that it was unfortunate that I had to wait six+ weeks for Alexander to do the right thing – and that he didn’t do the right thing in the end. I can forgive the ticket issue as I know that traveling in the summer is in high-demand. I can be upset about the communication issues, but am willing to agree that Alexander’s poor communication style might be a cultural (or maybe even a maturity) issue. I can’t get my mind around his inability or unwillingness to refund the money I paid. |
I still think most of that is true - I don't think Alexander is a crook, but he *did* keep my money and took zero steps to return it. My bank reversed charges and paid me - so, I suppose, eventually his bank or credit card processing company did the same to him. But it's a shame it had to get that far. If you read my posts referenced above, you'll see that I was more than fair to Alexander throughout the entire situation. What really burns me, though, is that it sounds as if the same types of things continue to happen to other unsuspecting travelers. That's bad. |
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Inter Group
Frequent Guest
Joined: 02 Jun 2008
Posts: 27
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| Posted: Mon Jul 14, 2008 5:20 pm Post subject: |
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| danbrew wrote: | | Inter Group wrote: | | P.S.: In last week we can't to understand why some clients before contacting us, make the posts on this forum. And after discuss with danbrew that we so bad, they contact us the first time, only after this they contact us and ask what happened! Why you didn't want firstly to contact us and ask what the status of your order, receive the answer from us, and only after this if you will have some claims, post them here? |
It's called a Ponzi scheme. Some people will have good experiences, many will not. Do you really want to be the guy that discovers you really aren't going to get train tickets many months after paying Alexander and planning other aspects of your trip? Yeah, that would suck. Oh wait, it happened to me - it did suck.
You know the ONE time that Alexander has referenced me (danbrew) since he was unable to provide tickets, or, strangely enough, unable to refund the $1100 I paid him way back in April (purchase) of 2007 and August (intended trip) of 2007? Right here, right now. This is the first time that Alexander has EVER referenced the "danbrew situation" since he told me that he would refund my money.
Do yourself a favor - if you're considering purchasing tickets from Integroup/Connect Russia/Alexander, search for posts using one of those three words. Or search for "danbrew" and read my experiences. I started being very fair - heck, I even defended Alexander in some initial posts because I had received tickets from him for a prior trip. My warning to all potential Intergroup customers is that when things start to go bad, Alexander doesn't know how to handle it and would instead prefer to keep your money rather than offer an apology or a refund.
Not once has Alexander reached out to me to explain the situation. I find it ludicrous that he would attempt to use my Intergroup bashing here on Way To Russia to justify why he cannot provide the most basic of customer services skills to other customers.
Buying train tickets for a Russian trip isn't like other types of travel. If you reserve a rental car in Paris and the car isn't available when you arrive, you simply move over to Avis or Hertz and get another car. The same with hotels. But trains? You're either on a train or you're not. Most of us do not have the language skills to be able to address a reschedule on the trains in a timely fashion. Coupled with the fact that there are visas issues and you most likely have firm dates for your airfare, there is no room for substandard service in this business.
Note - I don't know Alexander personally and have no vendetta against he or his business. I am simply providing an overview of my experiences. If you're reading this post, you may think that I'm over the top and am bashing on Alexander/Connect Russia/Intergroup for some mean spirited reason or some stupid internet squabble. I assure you, this is not the case.
Read this...
=
This is something I said back on November 19, 2007:
| Quote: | | I really want to say that I don’t think Alexander is a crook – sure, a lousy businessman, but a crook? I’d rather not think that about somebody – especially somebody who has delivered for me in the past. I just can’t say what’s going on with the money situation and it makes me very uncomfortable. I really can’t speculate as to what might be happening, but I do know that it was unfortunate that I had to wait six+ weeks for Alexander to do the right thing – and that he didn’t do the right thing in the end. I can forgive the ticket issue as I know that traveling in the summer is in high-demand. I can be upset about the communication issues, but am willing to agree that Alexander’s poor communication style might be a cultural (or maybe even a maturity) issue. I can’t get my mind around his inability or unwillingness to refund the money I paid. |
I still think most of that is true - I don't think Alexander is a crook, but he *did* keep my money and took zero steps to return it. My bank reversed charges and paid me - so, I suppose, eventually his bank or credit card processing company did the same to him. But it's a shame it had to get that far. If you read my posts referenced above, you'll see that I was more than fair to Alexander throughout the entire situation. What really burns me, though, is that it sounds as if the same types of things continue to happen to other unsuspecting travelers. That's bad. |
Please answer to one question. Your number one plan in your life to destroy our company? It seems that yes.
Yes, there was some problems in 2007, and due this problems we didn’t provided the train tickets to four or five clients, including you, from August to November. All this clients and you too already got back the money from our company, this was the refunds or chargbacks. Yes, this is was.
We work from 2005, three years, and for this three years only four or five clients can really said the service were not provided them. This is so bad?
You always write everywhere that this situation that was in 2007 from August to November, when the service were not provided to five or four cclients is still continues. Where you found this information? Please show us this negative posts? Please give us the contacts of people who haven’t received the train tickets from us for example from January 2008!
Our clients read your post, please note only your post, and after read them, they start to panic and public the panic post everywhere before contacting us. But really everything is fine with their orders, and we always calm ùour clients after they read your post.
And why you haven’t said anything to all that we early provided you the train tickets, and that you where glad with our service? Why you haven’t said to all how we tried to find you in Moscow, when your wife called us and asked to find you urgently because she had some problems?
So why you still continue to write the negative posts, you write this posts the whole year!? In our three years history were only five cleints to whom the service were not provided, but only you from this clients post the negative posts during the whole year? Only you, where other four clients? It seems very strange for us. If we so bad, please show us clients who have the negative experience with our company for a past half year for example!
We have hundreds clients per month, who have the good and great experience with our company. Somebody told in this forum that it’s impossible to get the train tickets to China in August due the Olympic Games, but we provided the train tickets to all clients who ordered them on this dates and route.
So maybe you will order some train tickets from us, and get the good experience from our company, how with your first order with our company? Do you really think that somewhere available the company without any negative moments in their work, and who work without any mistakes in their history? We sure that you will not find the ideal company! We not say that we are the best and all must to order the train tickets only through us, but we are convinced that four or five clients from three years history is not so bad result, and we think that is the great result, please note that we have hundreds order monthly. And waytorussia.net, number one online Russia guides, think so too, this is why we are still the first in vendor listing. |
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danbrew
WayToRussified
Joined: 10 Nov 2005
Posts: 333
Location: Chicago, IL
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| Posted: Tue Jul 15, 2008 2:49 pm Post subject: |
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| Inter Group wrote: |
Please answer to one question. Your number one plan in your life to destroy our company? It seems that yes.
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No, not at all. My message is that when things become difficult, you don't seem to know how to address. I would have been fine - disappointed, but fine - if you had responded in a timely manner and left me more time to plan for a different solution instead of forcing me to cancel the Russian portion of my trip at, literally, the last minute.
| Inter Group wrote: |
Yes, there was some problems in 2007, and due this problems we didn’t provided the train tickets to four or five clients, including you, from August to November. All this clients and you too already got back the money from our company, this was the refunds or chargbacks. Yes, this is was.
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It is good to hear that it is only a relatively small number of people - but let's be honest, ok? You promised to refund the money and you didn't - I waited months before instituting a chargeback.
| Inter Group wrote: |
We work from 2005, three years, and for this three years only four or five clients can really said the service were not provided them. This is so bad?
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I guess it's not so bad... unless you're one of the "five". If you had been proactive and immediately informed your clients (at least me, I don't know about the others) that there were difficulties, I wouldn't have had to forgo the Russian part of my vacation. While I did eventually get my money back from the bank (and that's no stellar example of customer service, Alexander. You can't claim that you should have a satisfied customer when I had to reverse charges with my bank - it's you who should have refunded the money - as you said you were going to do), I lost at least $2000 in non-refundable airline tickets, last minute ticket purchases, unused visas, etc. This is over and beyond the $1100 that I charged back through my bank. There’s a lesson here for everyone else, btw. It’s never a bad idea to pay for purchases like this with a major credit card so that you do have recourse in the event things go south.
| Inter Group wrote: |
You always write everywhere that this situation that was in 2007 from August to November, when the service were not provided to five or four cclients is still continues. Where you found this information? Please show us this negative posts? Please give us the contacts of people who haven’t received the train tickets from us for example from January 2008!
Our clients read your post, please note only your post, and after read them, they start to panic and public the panic post everywhere before contacting us. But really everything is fine with their orders, and we always calm ùour clients after they read your post.
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I've never said that the problems continue – I don’t know whether they are or not. Quite frankly, I've been more than fair throughout the entire debacle. Alexander, I don't know what's going on with you or Intergroup or whomever you're doing business as now. My entire point throughout these threads has been that travelers need to be aware of the risk in doing business with you as IF there are problems, you don't seem to be aware that it is not as simple as missing a flight where you can take the next flight.
| Inter Group wrote: |
And why you haven’t said anything to all that we early provided you the train tickets, and that you where glad with our service? Why you haven’t said to all how we tried to find you in Moscow, when your wife called us and asked to find you urgently because she had some problems?
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Do some more reading here, Alexander. That's the first thing I said when I initially expressed concern about doing business with you. Look to the first link in my post above... see the 4th and 5th paragraph:
| danbrew wrote: |
So... you might be wondering why I continued to give him the benefit of the doubt? I actually bought tickets from Alexander back in December of 2006 for the same trip in January of 2007. I received the tickets as promised and showed up in Russia and became ill (food poisoning) the day before I was to get on the train... damn! I was unable to take the trip as planned - but Alexander did deliver the tickets at that time.
So... I'm not ready to say that Alexander did any of this on purpose. I doubt he is malicious, but he absolutely sucks as a businessman and his communication style is terrible. I believe that he simply refuses to reply to email unless he has good news. He doesn't seem to understand that he needs to be especially timely if there are problems so that his customers don't freak.
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And the wife issue? I suppose I could mention that - I've not included that information in prior posts because I don't see the relevance... but I'll include it here for full disclosure. I bought tickets from you for a January 07 trans-siberian trip (http://danbrew.smugmug.com/gallery/2252365_z2opU). I got sick, got food poisoning and sent my wife an email and told her I was ill and wasn't going to make the trip and was coming home. I hadn't provided her with the hotel # where I was staying because I was only going to be there for a few days and then was going to be off on the train – and was now trying to leave Moscow that day. She did have your # from an invoice that I left in my office and called around. Thanks for your efforts on this one, Alexander. The way my wife tells it, though, is that you said, "How would I know where he is?"
| Inter Group wrote: |
So why you still continue to write the negative posts, you write this posts the whole year!? In our three years history were only five cleints to whom the service were not provided, but only you from this clients post the negative posts during the whole year? Only you, where other four clients? It seems very strange for us. If we so bad, please show us clients who have the negative experience with our company for a past half year for example!
We have hundreds clients per month, who have the good and great experience with our company. Somebody told in this forum that it’s impossible to get the train tickets to China in August due the Olympic Games, but we provided the train tickets to all clients who ordered them on this dates and route.
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That's a good question, and one I ask myself as I write this post. Part of it is that you screwed me - I'm willing to admit you didn't do it on purpose, and some (most?) of it was out of your control. But there are two things that you did have control over that you did not do - one was to provide timely information to me about your inability to get tickets. The second was to affect a timely return of funds paid. I still don't get that part.
Also, while I get that you think I'm villanizing you here, there was a time, way back in 2006 when I actually stood up for you and defended you against posts there were complaining about your service. I posted that I had received tickets from you in late 2006, exactly as promised and that I was going on the trans-sib in January 07.
Finally, Alexander, it's really not up to your customers to highlight all the other customers that have received poor service from you. It's your job to make sure that these things don't happen, and if/when they do, that you handle them in a professional manner. I have no idea whether you have had bad experiences with one customer or one thousand.
I think that most folks, after reading the threads in my post above, plus your post and my reply, will come away with the information that they need to form an opinion of both Aleksandr Oskin and Dan Brewster.
I'm actually quite glad that you took the time to post your side here at Way To Russia - now folks will have an opportunity to weigh both sides of the equation.
| Inter Group wrote: |
So maybe you will order some train tickets from us, and get the good experience from our company, how with your first order with our company? Do you really think that somewhere available the company without any negative moments in their work, and who work without any mistakes in their history? We sure that you will not find the ideal company! We not say that we are the best and all must to order the train tickets only through us, but we are convinced that four or five clients from three years history is not so bad result, and we think that is the great result, please note that we have hundreds order monthly. And waytorussia.net, number one online Russia guides, think so too, this is why we are still the first in vendor listing.
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Mistakes happen. What defines our character is how we respond to those mistakes. I'll close on this note - to the potential Russian Rail traveler, you've now seen both sides. Plan well, travel well, and enjoy your trip.
danbrew |
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Inter Group
Frequent Guest
Joined: 02 Jun 2008
Posts: 27
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| Posted: Tue Jul 15, 2008 4:03 pm Post subject: |
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| Quote: | | I've never said that the problems continue – I don’t know whether they are or not. Quite frankly, I've been more than fair throughout the entire debacle. Alexander, I don't know what's going on with you or Intergroup or whomever you're doing business as now. My entire point throughout these threads has been that travelers need to be aware of the risk in doing business with you as IF there are problems, you don't seem to be aware that it is not as simple as missing a flight where you can take the next flight. |
In this case in your future posts please let people know that your point based on one year old experience. I think that it will be right. Because you don't know, and you said it now, what's going on now. Now it's look like you have the fresh experience with our company and you advice to our clients or our potential clients not to business with us. But this advice based on what? How someone can advice to somebody if he don't know what going on now?
How we said, yes, there was problems with a five clients, the service was not provided, and later was the problems with a refunds to this clients, but finally all clients received their money back from us. To some clients we refunded the payments, some clients make the chargbacks, how you.
But in last half year after we solved all the problems that where with this clients, we haven't received any negative feedbacks from our clients, and you can see this, because, I will repeat, all the problems were solved.
| Quote: | | And the wife issue? I suppose I could mention that - I've not included that information in prior posts because I don't see the relevance... but I'll include it here for full disclosure. I bought tickets from you for a January 07 trans-siberian trip (http://danbrew.smugmug.com/gallery/2252365_z2opU). I got sick, got food poisoning and sent my wife an email and told her I was ill and wasn't going to make the trip and was coming home. I hadn't provided her with the hotel # where I was staying because I was only going to be there for a few days and then was going to be off on the train – and was now trying to leave Moscow that day. She did have your # from an invoice that I left in my office and called around. Thanks for your efforts on this one, Alexander. The way my wife tells it, though, is that you said, "How would I know where he is?" |
How we can to know where are you? This is why we tried to rich you by mobile phone, but with out luck, we called to your hotel, make the announcement at railway station and tried to find the men who will wait you near your carriage.
So we can close this discussion. And we ask you if you simply write you point, in your future posts let people know that your point based on one year old experience, and that for last half year you didn't heard any negative feedback about our company. |
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Ender
Talk Show Host
Joined: 23 Aug 2006
Posts: 294
Location: Ural mountains
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| Posted: Wed Jul 16, 2008 9:55 am Post subject: |
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I know this kind of companies. They are good at serving clients when everything works, but in the case of smallest problem they "turn-on idiot's switch" and abandon their clients. Because amount of f**ed clients small, because there is not much negative feedback they doesn't do anything in order to improve this situation. This doesn't make a company good or bad. This is just style of business.
Interesting detail. There is no client mobile phone number in the airbill.pdf. As I remember from my orders good companies always ask contact phone number. Just in case something goes wrong. From other side GarantPost couriers almost always phone to client when they are going to deliver package in order to be sure that client still in designated place, they can deliver package to a new place or even handle it directly to your hands on the street. So it works in city where I live. I can not believe that the Moscow firms work carelessly. Though... A stream of money enough big... why to worry about each separate client. |
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Inter Group
Frequent Guest
Joined: 02 Jun 2008
Posts: 27
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| Posted: Wed Jul 16, 2008 10:50 am Post subject: |
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| Ender wrote: | I know this kind of companies. They are good at serving clients when everything works, but in the case of smallest problem they "turn-on idiot's switch" and abandon their clients. Because amount of f**ed clients small, because there is not much negative feedback they doesn't do anything in order to improve this situation. This doesn't make a company good or bad. This is just style of business.
Interesting detail. There is no client mobile phone number in the airbill.pdf. As I remember from my orders good companies always ask contact phone number. Just in case something goes wrong. From other side GarantPost couriers almost always phone to client when they are going to deliver package in order to be sure that client still in designated place, they can deliver package to a new place or even handle it directly to your hands on the street. So it works in city where I live. I can not believe that the Moscow firms work carelessly. Though... A stream of money enough big... why to worry about each separate client. |
Please provide us your order number. We are can't to understand who are you. Or you simply write your point and you don't have any experience with our company? But in this case how you say that we doesn't do anything in order to improve this situation?
From your post I can be sure that you are not our client, because EACH our client we ask to leave feedback, and no matter negative or positive. If we haven't receive the negative feedback what we must to improve? |
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Ender
Talk Show Host
Joined: 23 Aug 2006
Posts: 294
Location: Ural mountains
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| Posted: Wed Jul 16, 2008 11:12 am Post subject: |
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| Inter Group wrote: | | Please provide us your order number. We are can't to understand who are you. Or you simply write your point and you don't have any experience with our company? |
Please relax, I'm not your client.
| Inter Group wrote: | | But in this case how you say that we doesn't do anything in order to improve this situation? |
You are able to read, aren't you? I repeat: "No client's phone number on the GarantPost document". This is very simple and very effective way to avoid fair amount of delivery problems. That's why I have impression that you doesn't improve situation.
P.S. Êîíå÷íî, åñëè îí îòêàçàëñÿ åãî äàòü, òî îí äóðàê è ñàì ñåáå çëîáíûé Áóðàòèíî.  |
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Inter Group
Frequent Guest
Joined: 02 Jun 2008
Posts: 27
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| Posted: Wed Jul 16, 2008 12:42 pm Post subject: |
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| Ender wrote: | | Inter Group wrote: | | Please provide us your order number. We are can't to understand who are you. Or you simply write your point and you don't have any experience with our company? |
Please relax, I'm not your client.
| Inter Group wrote: | | But in this case how you say that we doesn't do anything in order to improve this situation? |
You are able to read, aren't you? I repeat: "No client's phone number on the GarantPost document". This is very simple and very effective way to avoid fair amount of delivery problems. That's why I have impression that you doesn't improve situation.
P.S. Êîíå÷íî, åñëè îí îòêàçàëñÿ åãî äàòü, òî îí äóðàê è ñàì ñåáå çëîáíûé Áóðàòèíî. |
We always asked from our clients full delivery address with a phone numbers and post code. And the phone number we asked in a first step, when client make the order. And after we asked to email us the full confirmed delivery address. You really think that we had the number and didn't fill it in a form?
We never received from this client phone number, maybe he will answer here, why he didn't fill in a form the phone number when he made the order. We are can't to lead our clients to email us all information, we asked them but we are can't to lead them.
And we still haven't received any reply from this client with documents where we will see that he was at this hotel. |
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n.k.
Just Starting
Joined: 15 Jul 2008
Posts: 2
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| Posted: Wed Jul 16, 2008 6:32 pm Post subject: |
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TO ALEXANDER!
Sorry for making mess on this forum but as your phone line is always occupied and as you wrote me you haven't recieved my previous e-mails I got a bit worried.
So, I still haven't recieved scan of my tickets that I ask you about. But, what is more important, I hope your company will deliver my tickets for TOMORROW, 17TH OF JULY, as I wanted, to the address I gave you. I believe everything will be ok but I just want to ensure that you know about it.
Regards,
Natalia Kalicinska |
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Inter Group
Frequent Guest
Joined: 02 Jun 2008
Posts: 27
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| Posted: Wed Jul 16, 2008 6:56 pm Post subject: |
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| n.k. wrote: | TO ALEXANDER!
Sorry for making mess on this forum but as your phone line is always occupied and as you wrote me you haven't recieved my previous e-mails I got a bit worried.
So, I still haven't recieved scan of my tickets that I ask you about. But, what is more important, I hope your company will deliver my tickets for TOMORROW, 17TH OF JULY, as I wanted, to the address I gave you. I believe everything will be ok but I just want to ensure that you know about it.
Regards,
Natalia Kalicinska |
Our office work from 09:00 - 18:00, after 18:00 the phone is not work.
You don't need to email us to all addresses that you found and that you know, please simply keep to contact us through the website where you have made your order, waytorussia.net website. We always answer to your emails in 10-15 minutes, or you can't to wait this minutes?
Last edited by Inter Group on Wed Jul 16, 2008 8:57 pm; edited 1 time in total |
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Inter Group
Frequent Guest
Joined: 02 Jun 2008
Posts: 27
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| Posted: Wed Jul 16, 2008 6:57 pm Post subject: |
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| n.k. wrote: | TO ALEXANDER!
Sorry for making mess on this forum but as your phone line is always occupied and as you wrote me you haven't recieved my previous e-mails I got a bit worried.
So, I still haven't recieved scan of my tickets that I ask you about. But, what is more important, I hope your company will deliver my tickets for TOMORROW, 17TH OF JULY, as I wanted, to the address I gave you. I believe everything will be ok but I just want to ensure that you know about it.
Regards,
Natalia Kalicinska |
Why you can't to wait our answer 10 minutes? Yesterday we answered to all your emails in this time. Right now in one minute you sent the emails to 5 email address, and post in this forum! May be it's better to wait some minutes after you sent the email? And if we didn't answered you, start to panic? 10 minutes is a not big time, right? We are can't to answer in less then one minute! |
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