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Telephones, Post, Courier Services in Russia


New: Information about Prepaid Phone Cards for Russia and "Follow-Me" Divert Numbers


Telephone Numbers in Russia
The phone code of Russia is +7. All cities and regions in Russia have their own code (095 for Moscow, 812 for St. Petersburg, 8162 for Novgorod, 3432 for Ekaterinburg, 3832 for Novosibirsk, 3952 for Irkutsk etc.) The city phone number itself usually has from 5 to 7 digits.
So, if you phone to Russia from abroad, you should dial 00, +7 (for Russia), the code of the Russian city you're phoning to (e.g. 095 for Moscow, 3952 for Irkutsk), and finally the city phone number (e.g 655-5555 or 123-456).
When you make a phonecall inside any Russian city, you should dial the phone number, without any codes (e.g. you're in Moscow, Russia, and you want to make a phone call to your friend, who has the number 655-5555 in Moscow, you should just dial 655-5555 directly, without the Moscow code). Normally, all phonecalls inside the city are free or cost very little.
If you make a phonecall from Russia to any other Russian city, you should dial 8, wait for a long tone, then dial the code of the city you're phoning to (e.g. 812 for St. Petersburg), and then dial the phone number itself. Usually, a phone call from Moscow to St. Petersburg costs about 9 R ($0.3), from Irkutsk to Moscow -- about 15 R ($0.5), but it depends very much on the providers and the time of the day.
If you want to make a phonecall from Russia to abroad, you should dial 8, wait for a long tone, then dial 10 (international access), then dial the code of the country you're phoning to (e.g. 1 for the USA, 44 for UK, 49 for Germany, 33 for France etc.), then dial the code of the city you're phoning to (e.g.1482 for Hull in UK, or 617 for Cambridge in the USA) and then the city phone number (e.g. 555-5555). Usually, a phonecall from Russia to Europe and the US costs about 30 R ($1) a minute.

Connecting a new telephone landline in Russia is quite complicated. You may end up paying about $1000 US in fees and might have to wait for a month or so. However, the good news is that almost every apartment in Russia has a telephone number and it's quite easy to change a telephone contract to another name, provided you have a copy of the contract with your landlord.
If you need a local number for business use, you could get a divert local Moscow number through LogicLine or Event Planning Russia and have it forwarded to your mobile.

If you want to get a UK or USA phone number that diverts at no cost to you to any number in Russia, please, read our new divert numbers section.


Telephone Plugs & Modes
Normally, 5-pin telephone plugs are used in Russia. However, a lot of plugs have also a socket for standard RJ American plug. If not, the coverters are readily available in any appliance store.
Nearly all telephones in Russia use pulse system of dialing (as in Germany), unlike the tone system used in USA, England and France.


Callback Service
Used to make a phonecall abroad at the expense of the person or organisation you’re calling to. In order to do this, Moscow AT&T access numbers can be used: (+7 095) 755-5042 or 747-3323. Alternatively, (+7 095) 155-5555 can be used.
Another alternative is to get a special number abroad, which you can dial, wait one tone (thus, not paying anything, as there's no connection) and then having it call you back at the number you specify at the web control panel (for example, it could be your Russian mobile or a number of the place where you are staying). Such number can be obtained here - we at waytorussia use their services and they have quite good quality.
If you want to get a UK or USA phone number that diverts at no cost to you to any number in Russia, please, read our new divert numbers section.



Russian Post
The service is unreliable and poor. Besides, sometimes the letters don't come at all. Delivery to Europe takes 2-4 weeks. However it is very cheap. For 1 US$ you can send the envelope to Europe or USA. The offices of Russian Post can be found everywhere in Russia, even in small villages. Just ask where the “Pochta” is.
Moscow: Tverskaya str., 7 (metro Okhotny Ryad - red line)
ST.Petersburg: Pochtapskaya str., 9 (metro Nevsky prospekt) Phone: +7 (812) 312-8302
Internet: http://www.russianpost.ru/

WestPost
Probably the least expensive courier service in Russia. Works in the following way: you should subscribe for a period of time and get a PO box in Finland, as well as ability to receive correspondence in "Poste Restante" in St. Petersburg and Moscow (about $20 / month). After that, you can have your correspondence sent to your Finnish PO box and WestPost staff will forward it from there to a Russian address. Like this you insure faster delivery (it's much faster to send something to Finland, than to Russia). It also works in reverse way: if you want to send something from Russia abroad, WestPost courier fetches it in your office and then they bring it to Finland from where it is sent by 1st class post.
Also, standard courier services are available, the costs are about the same as other companies.
St. Petersburg: #86, Nevsky pr. 191025, telephone +7-812-327-3211, fax +7-812-275-0806
Internet: http://www.westpost.ru


DHL
They have offices alll over Russia and provide world delivery as well as Russian delivery services. Express delivery of the letter to Europe from Russia costs about 50 US$, within Russia about 30 US$.
Moscow: 1st Tverskaya Yamskaya str, 11 (metro Belorusskaya – circle line), phone: +7 (095) 250-4019
Saint Petersburg: Nevsky prospekt, 34 , 2-nd floor, phone: +7 (812) 318-4472
Internet: http://www.dhl.ru

FedEx
Offices in the big cities in Russia. The express delivery of the envelope to USA or Europe is about 40 US$.
Moscow: Mokhovaya str., 15, Hotel National Business Cente, phone: +7 (095) 234-3400
Saint Petersburg: Yuri Gagariin prospekt, 34, phone: +7 (812) 379-9040
Internet: http://www.fedex.com/ru/

TNT
Many offices in Russia, espress delivery to Europe for 50 US$.
Moscow: Svobody str., 31, phone: +7 (095) 797-2777
St.Petersburg: Sofiyskaya str., 14, phone: +7 (812) 118-3330
Internet: http://www.tnt.ru/

UPS
Of all the courier deliveries we tried, this one seems to be the fastest, if you send your correspondence from Moscow (arrives in 24 hours).
Moscow: Bol. Tishinky blvrd., 8, phone: +7 (095) 961-2211
Internet: http://www.ups.com/content/ru/en/index.jsx


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